Braxello Shipping Policy

Braxello is committed to getting your order to you quickly, safely, and affordably. This policy explains how we process, ship, and deliver orders, and what to do if something goes wrong along the way.

Order Processing Time

All orders are processed within 1-2 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will notify you by email or phone.

Shipping Methods & Rates

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3-7 working days	Free

Standard shipping is free on all orders shipped to the U.S. and Canada.

Domestic Shipping

Braxello currently ships to all addresses within the United States. Delivery times are estimates and begin from the date of shipping, not the date of order.

Shipping to Canada

We also ship to Canada. Canadian orders typically arrive within 7-14 business days, depending on destination and customs processing.

Braxello is not responsible for any customs and import taxes that may apply. You are responsible for all duties, import taxes, and other charges associated with your order, which are not included in the item price or shipping cost. These charges are the buyer's responsibility and are typically collected at the time of delivery by the shipping carrier or local customs office.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number(s). Please allow 24-48 hours for tracking information to update after you receive this email. If you haven't received tracking information within 3 business days, please contact us at langman.enterpirse@gmail.com.

Shipping Delays

Braxello is not liable for delays caused by circumstances beyond our control, including but not limited to weather events, carrier delays, customs processing, or high-volume periods such as holidays. We will do our best to communicate any known delays as soon as we become aware of them.

Lost, Stolen, or Damaged Packages

Braxello is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact the shipping carrier directly to file a claim.

If your order arrives damaged, please contact us at langman.enterpirse@gmail.com within 7 days of delivery with photos of the damaged item and packaging, and we will work with you to resolve the issue.

Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address at checkout. Braxello is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur an additional shipping charge.

Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused and in their original packaging to qualify for a refund. Once we receive your return, we will inspect it within 2-3 business days and notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days; it may take a few additional days for your bank or card issuer to post the funds.

Contact Us

If you have any questions about your order or this shipping policy, please reach out to us:

Email: langman.enterpirse@gmail.com Hours: Monday–Friday, 9am–5pm ET